At Betway Casino, we are committed to providing a safe and enjoyable gaming environment. We believe that gambling should be a fun and responsible form of entertainment. This Responsible Gaming Policy outlines our approach to promoting responsible gambling, preventing problem gambling, and providing support for players who may need assistance.
If you need help or have concerns about your gambling behavior, please contact our support team at [email protected].
1. Our Commitment to Responsible Gambling
We strive to:
✔ Provide a safe and fair gaming environment.
✔ Offer tools to help players control their gambling habits.
✔ Prevent underage and problem gambling.
✔ Support responsible gambling initiatives and provide access to professional help.
2. Identifying Problem Gambling
While most players gamble for entertainment, some may develop unhealthy gambling habits. Signs of problem gambling include:
🔴 Spending more money or time on gambling than intended.
🔴 Chasing losses in an attempt to recover lost funds.
🔴 Gambling affecting work, relationships, or finances.
🔴 Lying to friends or family about gambling activity.
🔴 Feeling stressed, anxious, or guilty about gambling.
If you or someone you know is experiencing any of these signs, consider seeking professional help or using the responsible gaming tools we provide.
3. Responsible Gaming Tools
At Betway Online Casino, we offer the following tools to help you stay in control of your gambling:
3.1 Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. You can adjust your limits in your account settings or contact support for assistance.
3.2 Reality Checks
Enable reality check notifications to receive reminders about how long you’ve been playing. This helps maintain awareness of time spent on gambling.
3.3 Time-Out (Short Break)
If you need a break, you can self-exclude for a short period (e.g., 24 hours to 6 months). During this period, you won’t be able to access your account.
3.4 Self-Exclusion
For a longer break, you can request self-exclusion for 6 months or more. Your account will be locked, and you will not receive any marketing communications.
3.5 Account Closure
If you decide to stop gambling completely, you can request permanent account closure by contacting our support team at [email protected].
4. Preventing Underage Gambling
We strictly prohibit gambling by individuals under the age of 18 (or the legal age in your jurisdiction).
🔹 Age Verification: We conduct age verification checks during registration and may request identification documents.
🔹 Parental Controls: We recommend using parental control software, such as Net Nanny or CyberPatrol, to restrict minors from accessing gambling websites.
If you suspect that a minor is using our platform, please contact us immediately.
5. Responsible Gambling Organizations & Support
If you need additional support, we encourage you to reach out to professional organizations that specialize in problem gambling assistance:
📌 Gambling Helpline New Zealand – www.gamblinghelpline.co.nz | 0800 654 655
📌 GambleAware – www.begambleaware.org | +44 808 8020 133
📌 Gamblers Anonymous – www.gamblersanonymous.org
These organizations provide free, confidential support to anyone struggling with gambling addiction.
6. Responsible Advertising & Marketing
We adhere to strict guidelines for responsible advertising:
✔ No targeting of minors or vulnerable individuals.
✔ No misleading claims about gambling success.
✔ Clear terms and conditions on all promotions and bonuses.
If you wish to opt out of marketing communications, you can adjust your preferences in your account settings or contact our support team.
7. Contact Us for Support
If you need help setting limits, self-excluding, or have concerns about your gambling habits, our support team is available:
📍 Address: 199 Hillside Road, South Dunedin, Dunedin 9012
📧 Email: [email protected]
🌐 Website: https://betwaynz.com/
We encourage all our players to gamble responsibly and seek help if needed.